Order within 3:4:46HR For Delivery on Monday, 24 July 1300 599 626

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Frequently Asked Questions

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ORDERING

Head over to our NUmeals menu page or create your own meals page and start adding individual meals to your shopping cart. When you are ready to purchase simply continue to the checkout.

Don't know what you should be eating? Add a meal plan to your cart. They are designed to help you achieve your fitness goals.

To provide café quality ingredients at low prices, we have a minimum order of just $50 (That’s just 5 meals!).

For Monday deliveries or pick-ups, orders must be placed before Monday 12pm (Midday).
For Wednesday deliveries or pick-ups, orders must be placed before Wednesday 12pm (Midday).
For Friday deliveries or pick-ups, orders must be placed before Friday 12pm (Midday).

Deliveries will be delivered between 6-10pm.
Pick-ups will be ready after 4pm.

 

No, no subscription necessary! Order what you want, when you want.

Your order will be delivered the following week.

If you are concerned you have missed the order cut off time, please contact customer service on 1300 599 626.

PAYMENTS

At the end of the online checkout process, you will be asked to enter your payment details.

We accept VISA, MasterCard and AMEX debit/credit cards through our secure payments provider Shopify Payments.

We are unable to process any orders for pickup or delivery if your account has insufficient funds.

Once you have loaded sufficient funds, you will be able to place your order.

Unfortunately, you are unable to earn any NU loyalty points for online purchases. Points can only be earned or redeemed via in-store purchases.

 

NU loyalty points can only be earned & redeemed via in-store purchases. They can not be used online or linked to your NUmeals account.

 

Some NUmeals deals offered on Instagram or Facebook by Nutrition Station stores, are instore only and apply only to the meals currently stocked in their Grab & Go fridges.

We offer Zip Pay, Paypal & Credit Card payments at checkout. Afterpay is currently not available.

DELIVERIES

We deliver to most suburbs in the Sydney, Central Coast, Brisbane & Melbourne area. We are always expanding our delivery radius.

Alternatively, we do offer the ability to pick up from your local NU Healthy Cafés.

 

Delivery to the Sydney, Central Coast, Brisbane & Melbourne costs $10.00.

Pick-up is free from any of the participating NU Healthy Cafés.

Yes, you can pick your order up from any participating NU Healthy Café.

Pick-up is free.

Your full order will be ready for pick-up on your selected day.

For Monday deliveries or pick-ups, orders must be placed before Monday 12pm (Midday).

For Wednesday deliveries or pick-ups, orders must be placed before Wednesday 12pm (Midday).

For Friday deliveries or pick-ups, orders must be placed before Friday 12pm (Midday).

 



Delivery: Meals will be delivered on either Monday, Wednesday or Friday between 6pm - 10pm, depending on your selection when ordering. Delivered meals will last 6 days fresh in the fridge. After 6 days, we recommend freezing the remaining meals.

Pick-up: Meals will be ready for pick-up after 4pm on the selected day.
Meals ordered for pick-up or in-store will last 3 or 6 days fresh depending on which store they are ordered from. Please contact your local NU Healthy Café for more information or check the Use by date on the label. After 3 or 6 days, we recommend freezing the remaining meals.

Orders made in-store must be picked up. Any order online can be delivered in Sydney, Central Coast, Brisbane & the Melbourne area, however, you may still opt to pick up regardless of your location. 

 

Currently, we offer two delivery time slot you can select at checkout.
6pm-8pm or 8pm-10pm.

If you are not home during your selected timeslot, we will try contacting you to see if it can be left with a neighbour. If no one is able to accept the deliveries will be returned to the closest NU Healthy Café for pickup the following day. Alternatively, you can call us on 1300 599 626 and organise the meals to be delivered on the next available delivery day. Fees apply.

To ensure you receive your meals fresh and at a safe temperature, we do not leave meals at your front door. This also ensures that your meals cannot be stolen.

Hopefully, this never happens but if it does please let us know. Email numeals@nutritionstation.com or call us on 1300 599 626 so we can find a solution to the problem.

ABOUT THE MEALS

From fresh, peel back one corner of the seal and heat for 2:00- 2:30 minutes in the microwave.
From frozen, defrost in the microwave or in the fridge overnight, then heat as normal.

We recommend that your meals are stored in the fridge as soon as they are collected. Delivered meals will last 6 days fresh before requiring freezing. Meals that are picked up or are ordered in store will comfortably last 3 or 6 days (depending on the café they are ordered from) in the fridge before requiring freezing.

NUmeals that are delivered will comfortably last 6 days fresh in the fridge before requiring freezing.
NUmeals that are picked up in store will comfortably last 3 or 6 days  (depending on the café they are ordered from) in the fridge before requiring freezing.

Always check the use by date on the label of each meal before consumption.

NUmeals use the same fresh, quality produce that our NU Healthy Cafés use on a daily basis. Freshness is our promise, so we cook, pack and deliver your meals within a 24-hour timeframe.

Our meals are sealed using “Modified Atmosphere Packaging” technology. This removes the oxygen from the meal, allowing it to stay fresh naturally as long as possible.
We never use preservatives to keep food fresh.

Meals will tend to have enough clean sauce to restrict the temptation of adding any yourself. The addition of a clean sauce not only keeps your meals interesting, it also makes for easier consumption. Less chore, more enjoyment.

Yes you can! Our Create Your Own meal range, allows you to select your protein, carbs, and sides. You are able to select 100g, 150g or 200g weight options for each ingredient. Each meal must have 3 ingredients.

All other NUmeals are not customisable as they are designed to provide a balance of protein, carbs and fats to suit our customers. Should you have allergies or dislike a particular ingredient in a meal, you do not need to choose this, instead, you will have the option to choose from 16 other meals or one from our create your own range.

 

Currently, we offer the options of dairy free, gluten-free and vegan. If you would like any further details about specific ingredients in NUmeals please Email numeals@nutritionstation.com or call us on 1300 599 626.

All our NUmeals are designed to keep you on track for your fitness goals. The macros for each meal can be found here.

Each season.

All of our meat products are Halal certified. However, some of our Nutrition Station stores do cook pork and bacon products in the same kitchens. All of our meals are baked, excluding the Naked Beef Burger which is cooked on the grill.

Yes. Just add the meal plan to your cart, remove the meal you do not want from your cart and finally go to the menu page to add an alternative meal.

We make sure all our raw produce remain the hero of the dish, by using the minimal necessary cooking steps such as steaming or baking. This ensures there are no additives, preservatives or nasties needed.

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